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Refund Policy

Last update-2025-08-08

 Phone Cases 

  • These items are made to order through our print-on-demand partners. Because of this, returns are limited to specific circumstances.

  • Damaged or Defective Items

  • If your item arrives damaged or defective, please contact us within 7 days of delivery by emailing flashwaveteam@gmail.com. Include:

  • Your order number

  • A clear description of the issue

  • Clear photos showing the damage or defect

  • If your claim is approved, we’ll issue a replacement or refund at no additional cost.

  •  EU Customers: This 7-day window is a guideline for faster resolution. Your statutory rights under EU law - including longer periods to report defective goods - remain fully valid and are not affected by this policy.

  • Wrong Item Shipped

  • If you receive the wrong item (wrong size, color, or design), please notify us within 7 days of delivery with a photo of the item received. We will arrange to send you the correct product at no extra cost.

  • Sizing Issues

  • Please refer to the size charts on our product pages before placing your order. Since our items are made to order, we do not accept returns for sizing issues unless the sizing error was caused by us.

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  • 2. Sunglasses

  • Our sunglasses are stocked and shipped as standard inventory (not made-to-order). Because of this, they are subject to different return policies.

  • Damaged or Defective Items

  • If your sunglasses arrive damaged or defective, please contact us at flashwaveteam@gmail.com within 7 days of delivery with photo evidence of the issue.
    If approved, we will offer a full refund or replacement, and cover any necessary return shipping costs.

  • EU Customers – 14-Day Return Right

  • If you are located in the European Union, you have the legal right to return sunglasses within 14 days of delivery, even if they are not defective.

  • To make a return under this rule:

  • Email us at flashwaveteam@gmail.com within 14 days of receiving your order

  • The sunglasses must be unused, undamaged, and returned in their original packaging

  • The customer is responsible for return shipping costs.
    Please note that international return shipping can be expensive.

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  • 3. How to Return an Item

  • If your order qualifies for a return based on the policies above, please follow these steps:

  • Contact Us at flashwaveteam@gmail.com with:

  • Your order number

  • A description of the issue

  • Clear photos (if applicable)

  • We’ll Review Your Request and respond with instructions. If approved, we’ll provide either a refund or a replacement.

  • Return Shipping

  • For items damaged or incorrect due to our error, we will cover the return shipping costs.

  • For other returns (such as change of mind or non-defective returns under EU law), the customer must pay for return shipping.

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  • 4. Non-Returnable Items

  • Custom or personalized products cannot be returned unless they arrive damaged or incorrect.

  • Made-to-order items (such as phone cases, hats, and tote bags) are not eligible for return due to customer preference, wrong size selection, or change of mind.

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  • 5. Refunds

  • Once your return is approved and the product (if applicable) is received, your refund will be processed to your original payment method.
    Refund processing times may vary depending on your bank or payment provider.

  • 6. Contact Us

  • If you have any questions or need help with a return or exchange, don’t hesitate to contact us at:
    flashwaveteam@gmail.com

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